Support Center
Do you have questions?
Below you’ll find answers to the most common questions you may have about Pharmacy Profiles. If you still can’t find the answer you’re looking for, request help (if you’re a user of our services), or contact us (if you just want to learn more).
Is Pharmacy Profiles free to use?
Yes. Pharmacists may store and manage their professional information in their Profile for no cost.
What do I do if my Pharmacist Profile is not found?
Here are some ideas to troubleshoot the issue:
If you are still having difficulty, please contact us with the details and we will research it.
What should I do if the information in my Profile is wrong or incomplete?
For all Profile information except license, CPE, and pharmacy degree (if auto-populated), you can login to your Profile to update the information. From your Profile summary page, click the edit link for the section that you wish to update.
If you wish to update your license or pharmacy degree information, please visit your NABP eProfilewhere you can update your information. Please note that there may be a lag in the display of changes.
Continuing Pharmacy Education (CPE) information is provided by CPE Monitor®. The list only includes activities reported to CPE Monitor® by the Accreditation Council for Pharmacy Education (ACPE). Please follow the policies of CPE Monitor® if you have any questions about your CPE information. Please note that there may be a lag in the display of CPE information of 60-90 days after you completed the activity.
What should I do if my continuing pharmacy education (CPE) is incorrect or incomplete?
Continuing Pharmacy Education (CPE) information is provided by CPE Monitor®. The list only includes activities reported to CPE Monitor® by the Accreditation Council for Pharmacy Education (ACPE). Please follow the policies of CPE Monitor® if you have any questions about your CPE information. Please note that there may be a lag in the display of CPE information of 60-90 days after you completed the activity.
What do I need to claim my Pharmacist Profile?
Your Pharmacist Profile is YOUR tool to track your professional information. You can complete as much or as little of your Profile as you wish. To make it easier for you, your Pharmacist Profile includes information we know about you already filled in.
To complete a basic Profile, you’ll need:
If you wish to create a more complete Profile, check out our handy guide.
Remember, the system will save your information as you go. If you need to stop, you can exit and come back to complete the rest later.
Is the information in my Profile secure?
Pharmacy Profiles is committed to protecting the information of all pharmacists who have a Profile with us. The security of information in Pharmacy Profiles is our highest priority. Data in all stages of storage and transfer in the Pharmacy Profiles architecture is secured using healthcare industry-standard encryption. Our security features include:
How can I update my license information?
Pharmacist license information (for pharmacists and student pharmacists) is provided by the National Association of Boards of Pharmacy (NABP). While we strive to have the latest information, there may be a lag depending on how frequently the state updates the information with NABP. If your license expiration date is stale or you are missing licenses, we will likely receive new data over time that will correct it.
If you wish to update or correct your license information immediately, follow these steps:
Pharmacy Profiles will only receive the license data that you have listed in your NABP eProfile, so be sure that your NABP eProfile has the correct license information.
How do you use my information?
Pharmacy Profiles provides services to industry stakeholders to enable them to access up-to-date, verified information on the nation’s pharmacists. This information is vital to the continuing evolution of the pharmacy profession. It will enable pharmacists to expand their role in providing an array of patient care services, participate more fully in provider networks and achieve recognition as qualified providers in diverse practice settings.
Your information will only be provided based on our User Agreement and strict data usage guidelines.
We will be adding additional services for pharmacists to enable you to output your professional information and facilitate your continuing professional development.
What are advanced credentials and which ones are included in Profiles?
Advanced credentials are certifications, certificate training programs and other advanced training programs that pharmacists take to gain skills and become qualified in specific areas of practice or management.
To ensure we maintain the highest quality, we research each advanced credential listed on Pharmacy Profiles. We want to be sure all the advanced credentials we list are valid and related to the pharmacy profession.
Once you are logged in, you can view and search the full list of advanced credentials.
What if I have an advanced credential that isn’t listed?
Let us know about it by submitting an Advanced Credential Request Form. To find the form, log in and look in the Advanced Credential section.
We appreciate your assistance in helping us identify advanced credentials for pharmacy professionals.
Do I need to use two-factor authentication to login?
Pharmacy Profiles uses two-factor authentication as an added way to protect your account from unauthorized logins. Two-factor authentication adds additional security to your account by requiring not only your username and password, but also a 6-digit code from your mobile phone. If your password is compromised, your account will be inaccessible without the unique code sent to your phone.
If you have access to other users’ data (e.g., team managers, team members), two-factor authentication will be mandatory starting December 13, 2021. Until then, you can click to skip the set-up process.
For all other users, two-factor authentication will be optional.
Helpful hints:
What is the Fair Credit Reporting Act and how does it impact Pharmacy Profiles?
The credentials verification and credentialing application services offered through Pharmacy Profiles may be considered background checking services under federal and state law. Although Pharmacy Profiles does not conduct typical background screenings, such as credit and criminal checks, we comply with the federal Fair Credit Reporting Act (FCRA) and similar state laws. Read more about the FCRA.
If a pharmacy professional believes data shared with Pharmacy Profiles subscriber(s) has inaccurate or incomplete information, the pharmacy professional can find details about our dispute process on the FCRA information page. Review the dispute process thoroughly before completing and submitting the dispute form.