Support Center
Do you have questions?
Below you’ll find answers to the most common questions you may have about Pharmacy Profiles. If you still can’t find the answer you’re looking for, request help (if you’re a user of our services), or contact us (if you just want to learn more).
What is Pharmacy Profiles?
Pharmacy Profiles is a trusted and verified repository of the nation’s pharmacist providers. It enables pharmacists to manage their professional information all in one place. It is also a single source for pharmacist employers, payers, and other organizations to verify information about pharmacists so they can determine their qualifications and eligibility to provide patient care services.
What do I do if my Pharmacist Profile is not found?
Here are some ideas to troubleshoot the issue:
If you are still having difficulty, please contact us with the details and we will research it.
What should I do if the information in my Profile is wrong or incomplete?
For all Profile information except license, CPE, and pharmacy degree (if auto-populated), you can login to your Profile to update the information. From your Profile summary page, click the edit link for the section that you wish to update.
If you wish to update your license or pharmacy degree information, please visit your NABP eProfilewhere you can update your information. Please note that there may be a lag in the display of changes.
Continuing Pharmacy Education (CPE) information is provided by CPE Monitor®. The list only includes activities reported to CPE Monitor® by the Accreditation Council for Pharmacy Education (ACPE). Please follow the policies of CPE Monitor® if you have any questions about your CPE information. Please note that there may be a lag in the display of CPE information of 60-90 days after you completed the activity.
How can I get help with my Profile?
We’re here to help! If you don’t see the response to your question in our Frequently Asked Questions, please don’t hesitate to contact us or call us at 833-483-0837.
What should I do if my continuing pharmacy education (CPE) is incorrect or incomplete?
Continuing Pharmacy Education (CPE) information is provided by CPE Monitor®. The list only includes activities reported to CPE Monitor® by the Accreditation Council for Pharmacy Education (ACPE). Please follow the policies of CPE Monitor® if you have any questions about your CPE information. Please note that there may be a lag in the display of CPE information of 60-90 days after you completed the activity.
How long will it take to create my Pharmacist Profile?
Estimated time to create a basic Pharmacist Profile is approximately 5 minutes. If you wish to build a more complete Profile, it may take a little longer.
To make it easier for you, your Pharmacist Profile includes information we know about you already filled in. Please review and update each section. The time will vary depending on how much information you have to review and add. A pharmacist with a 20-year career may take longer than a new practitioner.
The system will save your information as you go. If you need to stop, you can exit and come back to complete the rest later.
What do I need to claim my Pharmacist Profile?
Your Pharmacist Profile is YOUR tool to track your professional information. You can complete as much or as little of your Profile as you wish. To make it easier for you, your Pharmacist Profile includes information we know about you already filled in.
To complete a basic Profile, you’ll need:
If you wish to create a more complete Profile, check out our handy guide.
Remember, the system will save your information as you go. If you need to stop, you can exit and come back to complete the rest later.
Is the information in my Profile secure?
Pharmacy Profiles is committed to protecting the information of all pharmacists who have a Profile with us. The security of information in Pharmacy Profiles is our highest priority. Data in all stages of storage and transfer in the Pharmacy Profiles architecture is secured using healthcare industry-standard encryption. Our security features include:
What is the Pharmacy Profiles privacy policy?
Pharmacy Profiles collects information about your usage of the Profiles service as a part of our continuous effort to improve features and the overall user experience. The usage information that is collected may include your activity in the Profiles service and information about your device (e.g., its IP address, web browser and operating system, device model and manufacturer). Please review our Privacy Policy for more details.
Is Pharmacy Profiles free to use?
Yes. Pharmacists may store and manage their professional information in their Profile for no cost.
How can I update my license information?
Pharmacist license information (for pharmacists and student pharmacists) is provided by the National Association of Boards of Pharmacy (NABP). While we strive to have the latest information, there may be a lag depending on how frequently the state updates the information with NABP. If your license expiration date is stale or you are missing licenses, we will likely receive new data over time that will correct it.
If you wish to update or correct your license information immediately, follow these steps:
Pharmacy Profiles will only receive the license data that you have listed in your NABP eProfile, so be sure that your NABP eProfile has the correct license information.
How do you use my information?
Pharmacy Profiles provides services to industry stakeholders to enable them to access up-to-date, verified information on the nation’s pharmacists. This information is vital to the continuing evolution of the pharmacy profession. It will enable pharmacists to expand their role in providing an array of patient care services, participate more fully in provider networks and achieve recognition as qualified providers in diverse practice settings.
Your information will only be provided based on our User Agreement and strict data usage guidelines.
We will be adding additional services for pharmacists to enable you to output your professional information and facilitate your continuing professional development.
What does it mean that my information is verified?
Our vision is to create a repository of third-party verified information about the nation’s pharmacists. To verify this information, we go to the sources of the information, such as the American Pharmacists Association, National Association of Boards of Pharmacy (NABP), Accreditation Council for Pharmacy Education (ACPE), National Council for Prescription Drug Programs, (NCPDP), Board of Pharmacy Specialties (BPS), and many others.
We currently verify information on licensure, selected advanced credentials, CPE, NPI status and more. Throughout your Profile, you will see the status of the information as:
This table describes the verification sources in detail:
| Data Element | Verification Source | Description |
| License | NABP or State Board of Pharmacy | We leverage a combination of data from NABP and the state boards of pharmacy for license verification. |
| Sanctions | NABP | NABP and the state boards of pharmacy provide information about the presence of a sanction. |
| CPE | ACPE | All CPE activities are reported to us by the Accreditation Council for Pharmacy Education (ACPE). |
| Advanced Credentials | Varies | Selected advanced credentials are verified by the source that granted the credential. We will verify more advanced credentials over time. |
How do I claim my Profile?
To claim your Profile, click here, enter your email address and a password. You will then be asked for a few pieces of information so we can match you with your Profile. Once you have confirmed that we have the correct information and accept the User Agreement, you will have officially claimed your Profile. Then, it’s time to review and update your information. In each section, you will see the information we know about you already filled in. Please review and update each section.
How do I update my Profile?
To update your Profile, login using your email address and password. From your Profile summary page, you can click on any section to update the information.
What are advanced credentials and which ones are included in Profiles?
Advanced credentials are certifications, certificate training programs and other advanced training programs that pharmacists take to gain skills and become qualified in specific areas of practice or management.
To ensure we maintain the highest quality, we research each advanced credential listed on Pharmacy Profiles. We want to be sure all the advanced credentials we list are valid and related to the pharmacy profession.
Once you are logged in, you can view and search the full list of advanced credentials.
What if I have an advanced credential that isn’t listed?
Let us know about it by submitting an Advanced Credential Request Form. To find the form, log in and look in the Advanced Credential section.
We appreciate your assistance in helping us identify advanced credentials for pharmacy professionals.
How do I change email address or password?
To change your email address or password, please login to your Profile and click the Account link at the top of the page. Complete the change form and click the save button.
What is Ordering, Referring and Prescribing (ORP)?
Do you bill for goods or services ordered, referred or prescribed by another provider? If so, you must meet the Ordering, Referring and Prescribing (ORP) requirements or your claims will be denied. Learn more about ORP in California at the ORP website.
Can I use Pharmacy Profiles to verify a pharmacist’s credentials?
Absolutely! Pharmacy Profiles developed our Credentials Verification Service for industry stakeholders such as pharmacist employers and payers. Contact us for more information and a demo.
What is an advanced practice license?
Certain state boards of pharmacy offer a separate license classification of pharmacists often known as Advanced Practice Pharmacist or a similar name. While the name and details vary state-to-state, this advanced practice license generally requires the pharmacist to meet additional training requirements and entitles them to provide certain professional services they might not otherwise be authorized to provide. See below for states that offer this special type of license:
What are "Teams" and "Team Members" in the Pharmacy Profiles system?
A “team” is a pharmacy or group of pharmacies who are grouped for administrative purposes. Each team has a “population” of pharmacists who are being tracked by the Pharmacy Profiles Credentials Verification Service.
Teams are created by the Pharmacy Profiles Administrator as part of a company’s or network’s subscription to Credentials Verification Service.
If you are a team member or team manager, you can learn more about your role and what you need to do at the Pharmacy Profiles microsite created for your organization.
I can’t find the invitation email for my role as team manager/member.
The Pharmacy Profiles system sends an invitation email to “Team Managers” or “Team Members” to alert these users about their special role.
If you can’t find your invitation email for your role as a team manager or team member, please contact support who can assist you. Please provide your email address, name and pharmacy NCPDP number(s) and the subscriber name (e.g. APCI, Aspen RxHealth etc.)
Reminder, if you are a pharmacist, please claim your Pharmacist Profile first.
Do I need to use two-factor authentication to login?
Pharmacy Profiles uses two-factor authentication as an added way to protect your account from unauthorized logins. Two-factor authentication adds additional security to your account by requiring not only your username and password, but also a 6-digit code from your mobile phone. If your password is compromised, your account will be inaccessible without the unique code sent to your phone.
If you have access to other users’ data (e.g., team managers, team members), two-factor authentication will be mandatory starting December 13, 2021. Until then, you can click to skip the set-up process.
For all other users, two-factor authentication will be optional.
Helpful hints:
What is the Fair Credit Reporting Act and how does it impact Pharmacy Profiles?
The credentials verification and credentialing application services offered through Pharmacy Profiles may be considered background checking services under federal and state law. Although Pharmacy Profiles does not conduct typical background screenings, such as credit and criminal checks, we comply with the federal Fair Credit Reporting Act (FCRA) and similar state laws. Read more about the FCRA.
If a pharmacy professional believes data shared with Pharmacy Profiles subscriber(s) has inaccurate or incomplete information, the pharmacy professional can find details about our dispute process on the FCRA information page. Review the dispute process thoroughly before completing and submitting the dispute form.